Return and refund policy

Return and Refund Policy
We want you to shop with complete confidence. If something isn’t right with your order, we’re here to make it right in a fair and transparent way.

1. Return Eligibility
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. Some products may require tags, seals, or accessories to be intact. Returns that do not meet these conditions may not be accepted.

2. Return Timeframe
You can request a return within [X DAYS] of receiving your order. After this period, we unfortunately cannot offer a return or refund.

3. Refund Process & Timing
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within [REFUND PROCESSING TIME], and automatically applied to your original payment method.

4. Exchange Options
If you prefer, you may request an exchange instead of a refund (subject to stock availability). We aim to make exchanges quick and hassle-free so you receive the right product without delay.

5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us immediately at [EMAIL ADDRESS] with order details and photos. We will prioritize your case and arrange a replacement or full refund at no extra cost.

6. Non-Returnable Items
Certain items cannot be returned, including products marked as final sale, hygiene-sensitive items, and any customized or personalized goods. These will be clearly mentioned on the product page where applicable.

7. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (such as wrong or defective items). In such cases, we will cover all return shipping charges.

If you have any questions about returns or refunds, feel free to reach out to our support team at [EMAIL ADDRESS]. We’re always happy to help.